PROCESS TRIAGING DELIVERS THE BEST LIST OF IMPROVEMENTS, FAST

A medical triage assesses patients, determines how severe their injuries are and then treats them in the right order within available capabilities.

In Process Triage, our patient is your driveshaft business process – that customer-facing work that demands both operational excellence and highest-performing teamwork.Instead of injuries we have inefficiencies that hinder your driveshaft’s capability goals and leak cash you need elsewhere.

Process Triaging is an interactive workshop with your own process experts. We lead them through the steps it takes to deliver two dozen improvement proposals that will improve your performance and return cash to invest for other needs and grow the value of your enterprise.

Our 1-Day workshop delivers 90+ Days of practical and achievable improvements, nominated by your own experts, focused on your objectives.

One day of triaging delivers 90 days of improvement opportunities

Worth our time compared to anything else in our queue.
Confident teamwork will improve.
Certain our leaders will resource our improvements
365

Delighted Triage Sponsors
and Counting

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About Us

We’ve triaged over a thousand mission-critical
business processes in enterprises of all types and
sizes, from start-ups to Fortune® 500.

We’ve triaged manual workflows, fully
automated processes, and everything in
between.

We triage processes from their design and
conception phase to processes that threaten
business continuity; your business’s very life. In
fact, the hotter the kitchen the better.

While we focus your team to lead your
improvements, process triaging is not play; it’s
intense, and demands your best expert’s efforts.

We never forget that you are triaging because
you can’t stand the pain, that things must
change, and your team should be given the first
shot at it.

  • GENERATING THE BEST IMPROVEMENTS LIST IS FIGURED OUT

    Leading expert teams to deliver practical, actionable process improvement proposals is all we do, so we know what we’re doing.

  • INDIVIDUALS CAN‘T FIX WHAT ONLY TEAMS CAN SEE

    All of us are smarter than any one of us. When your team sees their process end-to-end, through our triaging process, they will find root causes faster.

  • ALL IMPROVEMENTS HAVE STRATEGIC FIT

    You set the process’s improvement direction by defining and delivering your team’s Process Capability Goal – what your process must sustain to deliver its share of your strategic objectives.

  • IT’S NO-NONSENSE TEAM BUILDING

    Our triage workshop improve team member collaboration by focusing your team on improving what matters to them.

  • 1 DAY FOR 90

    Pull your best and brightest off the line for one day, for 90+ Days of focused process improvement. Your post-triage 90-day improvement plan will guide immediate fixes and longer term investments, while syncing expectations from front-line performers to senior executives.

Not sure if a triage will work for you?

Triages work for any industry

We help all kinds of enterprises, big and small, become more efficient and more profitable.

Don’t take our word for it…

What other say about Process Triage!

In my opinion the best benefit was seeing where all the points of pain were and being able to fix them by revising the processes. We now know where our issues were, and we were able to solve them with a few changes. We have triaged each department just to see where points of pain were for them. It really is a great tool to have. Thank you for your help with this!

Mike PasquarelloGeneral ManagerB&D Enterprises Inc.

As a Certified EOS® Implementer, I love seeing my clients decide to make Process Triaging a major process one of their early Rocks.  The prioritized list of improvement opportunities dovetails really well with EOS’ Rocks, To-Do’s and Issues.  More importantly, PT creates absolute clarity about who within the process is accountable for what.  That clear, simple accountability is the foundation of everything else.

Dan Wallace
Dan WallacePartner at Tailwind Discovery GroupTailwind Discovery Group

During an all-day Strategic Planning session with our EOS consultant Chris White we identified some significant gaps within our business process. It became evident that we were not going to solve the issue that day and Chris recommended we speak to Joseph” Rosey” Rosenberger. We have a complex process with many touch points and a few cumbersome software systems whose connectivity as difficult at best. We were extremely skeptical that an outsider could help diagnose our issues let alone help lead the effort to develop a solution. After speaking with Rosey he somehow convinced us he could help and in fact do it in one day. With some reluctance, we agreed to have a

With some reluctance, we agreed to have a one day “Process Triage Session” with Rosey. As requested, we assembled a cross-sectional team representative of the various disciplines throughout the organization and met offsite for our session. In quick order Rosey explained how Process Triage worked and how it was industry agnostic. We quickly dove into the process and by mid-day had our process outlined on a massive 30’x 6’ ft. wall. Once completed, Rosey lead us thru an exercise to identify our pain points and triaged their solutions and make assignments to fix. We ended the day having identified and prioritizing 22 improvements with teams assigned to fix. Six months later 18 of 22 have been addressed and fixed while we are awaiting assistance from our primary supplier to finish the remaining four.

Our engagement with Rosey and Process Triage “although painful at times”, was a terrific experience and critical as we build a bullet-proof process to grow our organization. I recommend Rosey to anyone looking to build a strong process for their business. He is a fantastic facilitator who also happens to be a great guy.

Ken Patrick
Ken PatrickPresident and CEO of Environments at WorkEnvironments at Work

The day of Process Triage was engaging for all of the staff that participated, and they were fired up about the improvements to be made. Rolling out our new process map to the organization as a whole has resulted in an increased sense of ownership of individual roles in the overall processes, and is filling the accountability gaps that existed previously. Perhaps the biggest impact is the continued elevation of service and results to our clients. Looking forward to triaging additional processes in the future.

Jason Donovan
Jason DonovanMarketing & AdvertisingCardinal Web Solutions

What impressed me most of all was how quickly the work was accomplished.  Process Triage is a methodology that very rapidly captures the “current state”, along with moments of truth and pain points.  The power of Process Triage is that the work is done collectively by our own subject matter experts, resulting in a high level of agreement and ownership.  The resulting process map gave us an excellent starting to point to negotiate changes to our processes in a very intentional way.  One of our most immediate opportunities was to simply enforce policies that we already had in place!

Lance Floer
Lance FloerPresident and COOExcel Homes

Thanks for facilitating two days of excellent triage sessions. The teams felt that the sessions allowed everybody to better understand the process along with what improvements were necessary to make it better. This will definitely improve the engagement of the participants and help us improve the organization.

Prince Niyyar
Prince NiyyarCEOCommdex

As a trained Chemical Engineer, I am well-versed in process. When introducing Rosey to my groups, I make the exaggerated point that we don’t wake up every morning to the news that another chemical plant has blown up. Remember, these plants can involve volatile chemicals, high temperatures and high pressures. Yet it is very rare that such events occur. Why? Because the engineers built a process that works, time and time again. From design to modeling to construction, the process is clear and VISIBLE to all involved.

I know of very few business that are that clear about their processes. Most are invisible with no defined/documented process and procedures. Rosey’s Process Triage makes business processes VISIBLE. I have been adamant about encouraging ALL my members to take advantage of Rosey’s expertise and provide the process to truly take their businesses to another level!

Larry Hart
Larry HartGroup ChairVistage International

Meet our Founder

Joseph (Rosey) Rosenberger

Joseph (Rosey) Rosenberger

Founder & Consulting Facilitator

Rosey has facilitated high-performance teams for twenty years, specializing in business modeling, workflow design and workflow problem root cause analysis. He used that experience to design Process Triage’s protocol.

He brings over 20,000 hours of actual team facilitation expertise gained in over 1000 workflow design and improvement workshops, task forces, and facilitator training opportunities.

He certifies Process Triage consulting facilitators and manages national accounts and affiliate relationships.

Certified Consulting Facilitators

Process Triage certifies consulting facilitators in our proprietary triaging protocol. Please contact us  for the nearest available facilitator. We welcome certification request from established consultants with a robust facilitation portfolio. Additional information here

Process Triage Affiliates

Professional services firms that specialize in business process improvement (BPI) and organizational development (OD) have affiliated with Process Triage to provide triaging services as part of larger statements of work. We are pleased to recommend them when their services may fit your needs.

Our Triage Sponsor and Host Coaches Network

We are pleased to network you with other triage executive sponsors and hosts of processes similar to yours (as long as you are not competitors). They are delighted to compare notes and experiences.

Contact Process Triage