I love to hear and read company origin stories. Founders enjoy telling them. I was asked to record Process Triage’s story so HERE (6:45) it is. What surprised me was how much it energized me, now eight years into my company’s journey, after about 15 years of learning it at Sprint Corporation (hat tip Bob, Anita, Cloene, […]
Author Archive for: rosey
About Joseph Rosenberger
This author has yet to write their bio.Meanwhile lets just say that we are proud Joseph Rosenberger contributed a whooping 58 entries.
Entries by Joseph Rosenberger
I owe whatever successes I’ve enjoyed to the men and women who stopped to teach me. I cannot help but remember some of their pithy teaching points, like Teach your strengths and work on your weaknesses. My weakness (among many) is marketing. Seth Godin’s Marketing Seminar is helping me with it. One of the teaching […]
We’ve known for some time why executives sponsor our team triaging workshop, succinctly listed by EOS® Implementer Jonathan Smith. The Core ‘Driveshaft’ Process is Unclear This process is too complex The process works inconsistently The process’s lack of clarity is creating chaos They need stakeholder buy-in and ownership to change it They are in a […]
One of Process Triage’s core values is Elevate Someone, Somehow. Meaning, leave each person we interact with no worse for the moment, while seeking something to add to them and elevate their life. One does not condescendingly assume everyone lacks something only we can remedy. It simply means we actively, respectfully listen to them — […]
HERE, in a few minutes of video of a live Process Triage Workshop, is my explanation of what the workshop is all about. Enjoy!
I’ve been a fan of Seth Godin for a couple of years. His daily blog maintains an exceptional quality. I probably bookmark two or three a month. This morning’s blog was about process improvement, PT’s sweet spot. Doing what he suggests begins with our culture — study and fix processes first; the people improvements will […]
Let’s begin this New Year with something fresh and clean and thoughtful and, maybe, kick-butt useful to our integrators and operations lovers. Introducing our Process Triage Profile. A Process Triage Profile paints a picture of what your immediate process improvement focus should be, according to your team that triaged the process. Recall, a Process Point-of-Pain is any […]
Occasionally there is a change in executive leadership after a Process Triage. Naturally, the triagers wonder if their efforts will be supported, at best, or stalled out or stopped, at worst. Since the process improvement proposals — the Small Now action items and Big Now project-size efforts are identified and prioritized bottoms-up, by the technical expert triagers, a change […]
Fundamentally, Business Process Triaging is issue processing on steroids. It very structured, very fast, and very focused on the behaviors and events that inhibit an enterprise”s Driveshaft process from sustaining a required level of performance. That said, issue processing is like a rifle cartridge — the bullet encased in a propellant-filled shell. The ability to process an issue […]
Just completed four Vistage talks on triaging in Chicago. No visit to the Windy City is complete without a dose of Giordano’s Deep Dish. Indeed.