Watch a Bi-lingual Management Team Pick What to Improve First

For readers unfamiliar with Process Triaging (on a napkin here), one of the last steps of the triage has the triagers (the executives’ and manager’s front-line experts in the process we’re triaging), rank the two dozen or so improvements the team has proposed.  Each improvement is captured on triage card. The cards are lined up on a long table for the team to sort by highest value to customers, use of cash, and finally, what most delivers the process’s capability goal (sample here).

I’ve facilitated triage workshops in Hong Kong, Paris, and Zurich for example, noting everyone spoke English.  So it was a delight to triage a bi-lingual team of farm managers at Schwope Brothers Farms north of Independence, Missouri. They have well over a half a million trees under cultivation and grade about a 100+ thousand  trees for  sale a year.  It’s a world of liners, balls, burlap and attention to detial, plus a devotion to growing beautiful trees.

Tory Schwope, the CEO has a fabulous staff of farm managers that, given labor force realities, involve a bi-lingual — English and Spanish workforce.  So it was a delight to watch a triage cross this language barrier.

Here is clip of his triage team ranking their improvement proposals.  Enjoy


326-1 Schwope Bros -Group Photo (2)

Hat tip to Fernando Marrufo, handling the triage cards and host, Jeff King.