Process Triaging Moves the Gallup Q12 Employee Engagement Needle

The now famous Gallup® Q12 Employee Engagement Survey (here) has been a benchmark for a number of years.  Gallup® asserts:

“The findings consistently show that the relationship between each element of engagement and performance at the workgroup level is sustainable and highly generalizable across organizations. That means no matter how you look at it, when your Q12 scores improve, and the result is consistently better outcomes.”

The ProcessTriage® Immersion Workshop (summary here) supports all of Gallup’s engagement dimensions to some degree, the strength of support indicated by a maximum of 4 stars ****.  PDF version of this mapping here.

Gallup® Q12  Engagement Question


ProcessTriage® Immersion Workshop

1 I know what is expected of me at work. **** Every workshop deliverable reinforces work expectations, from mapping the triaged process to prioritizing the process capability improvements.
2 I have the materials and equipment I need to do my work right. *** The Points-of-Pain identify missing resources and their resolution proposals will provide what is needed.
3 At work, I have the opportunity to do what I do best every day. **** Triagers leverage their expertise and insights throughout the triage.
4 In the last seven days, I have received recognition or praise for doing good work. **** Invitation to be a triager is recognition and praise.
5 My supervisor, or someone at work, seems to care about me as a person. *** Like Q4, the triager would not be invited unless a leader cared about them.
6 There is someone at work who encourages my development. *** The immersion workshop is a professional development experience.
7 At work, my opinions seem to count. **** All the results of the triage are participant-driven.
8 The mission or purpose of my company makes me feel my job is important. **** The host’s Process Capability Goal binds the company’s mission to the triager’s job.
9 My associates or fellow employees are committed to doing quality work. *** The workshop exhibits team member commitment to quality work.
10 I have a best friend at work” is really a proxy for trust. We are interested only in whether there is a person at work whom you would consider a best friend “at work”. ** Friendships are built during the immersion workshop.  While team building is not the primary objective, a full day of problem identification and solution nomination cements friendships.
11 In the last six months, someone at work has talked to me about my progress * This is true if the participation in the workshop was part of a professional development narrative.
12 This last year, I have had opportunities at work to learn and grow. **** This will certainly be true after the triage, looking forward to the next year.


ProcessTriage® surveys participants after each immersion workshop.  A summary of recent results support improved team collaboration and a respectful use of their time (Rosey’s blog post here).

Contact us at or call Joseph (Rosey) Rosenberger @ 913.269.3410 to move your needle.