The ProcessTriage® Decision Cycle (here) for establishing and sustaining a culture of continuous business process improvement begins with the Executive Voice (explained here) setting the organization’s overall Strategic Objectives. A web search yields some typical examples, here, here, and here — all with a several categories or dimensions.
When we coach this step in the decision cycle, we insist the executive include a specific financial target. More precisely, an ability to sustain some level of financial performance, such as Return on Capital, EBITDA, or Operating Cash, for example.
But what investing or giving back to our community? What about creating a place where great people can do great work? Want about an enriching employee experience like free back-rubs or a free cafeteria? What about on-site day care? A green-sensitive work place? Clearly, they’re all wonderful. Just understand these amenities require cash flow to pay for almost all of them.
What money cannot buy is decency. Like good manners. Kindness. Self-control. The stuff of integrity and character. The priceless stuff.
Money isn’t everything, it just pays for almost everything.