Catapult your EOS Issues Solving Track with Process Triage
One of Process Triage’s core values with our customers and clients is to Make Touches that Make a Difference. We listen and look for a moment in each triaging engagement to add something of delightful value, above our expected scope of work.
Sometimes a client touches us back. Like the touch of CEO Tory Schwope of Schwope Brothers Farms and KAT Nurseries.
Tory’s an EOS Operator, meaning he’s adopted the Entrepreneur Operating System (EOS), introduced by Gino Wickman’s book, Traction. Tory, a visionary, sponsored a triage and tasked his integrator, Jeff King to host it. I blogged about their bi-lingual triage team here. (Visionaries and Integrators, the two C-Suite must-have roles are explained in Gino’s and Mark Winter’s book, Rocket Fuel)
To the point, Jeff was responsible for the 90+Day Post-Triage Implementation Plan. This plan is the signature-ready deliverable the triage host presents the sponsor to request resources for any Big Now project-size efforts and Small Now task-size actions the organization cannot complete. Jeff’s plan was, frankly, one of the best I’ve ever seen.
On a parallel narrative, I’m a Vistage International speaker. Vistage members benefit from guest speakers on about any topic related to running and growing an enterprise. It’s a privilege and honor to be on the circuit, noting speakers are not allowed to solicit — it’s a pay it forward opportunity with a very modest honorarium. It’s my practice to chat with the Vistage group’s chairperson to understand where the group is and how I may best tailor my talk on triaging. I’m looking for an opportunity to make a touch that matters. One such chair was Will Hindrickson, in the New London, Connecticut area. Will mentioned his entire chief executive group were EOS operators. So I read up on EOS, read Traction, and suspected there were synergies between Process Triaging and EOS immediately.
Seeking more info on EOS, I asked two Vistage Chair friends in Kansas City, Tony Lewis and Jeff Hutsell what they knew about EOS. Turns out Tony’s an EOS Operator himself, and said about half a dozen or so of his members were on EOS, namely Tory Schwope.
So I reached out to Tory, and he touched me back.
He knocked me over.
Just — WOW!
He explained How Process Triage Catapults the EOS Issues Solving Track (video clip here). In EOS pitch-perfect terms, here’s how process triaging supports EOS-minded leaders.
If you’re interested in EOS, Tory’s a case study success. Consider using an EOS Implementer (Tony Lewis asserts using an implementer/coach is the best practice, and their 90 minute overview is without obligation). I’m a believer because of the quality of Tory and Jeff’s post-Triage follow through.
If you’ve adopted EOS or are an EOS implementor (coach), and want to add a Moment that Matters touch in the EOS issues solving track, consider hosting our Process Triage Immersion Workshop. I’m best reached by text or email initially. (I’m focused to only answer cell phone calls from those in my contacts list).
Hat Tip, Tory.
UPDATE / P.S. 1/30/2016
The Process Triage immersion workshop is usually only one-day long and focused on an enterprise’s core driveshaft process. It generates a prioritized list of solutions to process points-of-pain. These pain points are recurring events or behaviors, as observed by the hand-picked process expert team who live in the trenches of the process– NOT the C-Suite’ers (who sponsor the triage). It’s the bottoms-up, bought-in list, not a top-down list you have to sell or direct. These solutions are, in EOS terms, pre-validated, pre-qualified issues with proposed solutions already nominated — in a “Bring me solutions, not problems” approach. Process triaging therefore drives the Issue Tracking dimension and value of EOS deeper into the organization, towards front line leaders. The EOS issue tracking method is, itself, a process that welcomes high quality inputs — high quality issues. That’s why Tory suggested a triage schedule a few weeks ahead of the quarterly pulse.
Not mentioned in Tory’s kind remarks was the process documentation produced by the triage team (as illustrated in Jeff King’s photo above). You can leverage the triage map into your process documentation.
RoseyDisclaimer: The EOS Operating System is a copyright of EOS Worldwide. ProcessTriage LLC has no commercial relationships with EOS Worldwide.