I’ve struggled with how to respond to the many requests for process triage support from entrepreneurs and managers who simply don’t have the budget for our flagship, facilitated workshop (on a napkin here). The short of it is the process mapping we do in the morning, as a team, creates a powerful end-to-end team identity and awareness that’s key to the triage’s final product. That level of effort takes an outside facilitator, especially if it’s a crisis situation.
Is there a way to triage without the team-created process map?
We think so, if its a very small team of no more than six people who know each other’s work and it’s not a break-fix house-on-fire situation. We’re talking about a generally capable team that welcomes more structure to a deliberate continuous process improvement culture.
With that in mind, I designed a Small Team Process Triage Kit.
The kit contains the information, job aids, and supplies to triage a process without a robust process map. Similar to our flagship workshop, the host manager presents their Process Capability Goal, then the triage team identifies Points-of-Pain. These pain points are addressed by the team’s nomination of Small Now & Big Now action items and projects, followed by their ranking of the entire set of proposals. It’s designed to be four-hour team exercise with some pre-work by the host. The host would still draft and submit their 90+Day Implementation Plan to their sponsor after the exercise.
This kit is only suitable for small teams that know each other’s responsibilities and don’t need more than a sketch of their process — something their manager / host could provide. It’s not designed for cross-organizational process triaging.
So, if you’re looking for a small team team-builder exercise that delegates and elevates your continuous process improvement efforts — deeper into your team, this kit’s for you.
For now, we’re shipping only a hard copy version that includes a 32 page workbook and the materials necessary to perform the triage, available from our website.