The Process Triage Origin Story

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I love to hear and read company origin stories.  Founders enjoy telling them.

Bob Bender (my manager) and I knew we had something special when the first team to “triage” their process gobsmacked us. I can still fill the rush.

The very first triage map, a T-3 telecommunications circuit provisioning process. Virginia and Carol were two of the triagers. 1993

Hat tip to Virginia and Carol, who were there at the beginning. The “DS-3 (a.k.a. T-3*) Circuit Activation” Process.  33 days long, of which we had 23 days of responsibility in which there were only 91 minutes of uninterrupted work most favorable case.

I was asked to record Process Triage’s story so HERE (6:45) it is.  What surprised me was how much it energized me, now eight years into my company’s journey, after about 15 years of learning it at Sprint Corporation (hat tip Bob, Anita, Cloene, Dennis, and George).

Was my hair ever that color really?

Enjoy,

Rosey

* A “DS3 or T–3″ carrier is a digital transmission that consists of 672 individual channels, each of which supports 64 Kbps using pulse code modulation (PCM) signals with time-division multiplexing (TDM).  It was the largest dedicated circuit sold at that time.

People Like Us …. Build Continuously Better Teams

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I owe whatever successes I’ve enjoyed to the men and women who stopped to teach me.

I cannot help but remember some of their pithy teaching points, like Teach your strengths and work on your weaknesses.  

My weakness (among many) is marketing. Seth Godin’s Marketing Seminar is helping me with it.  One of the teaching points is about focusing on who will be interested in what I’m interested in helping with — People Like Us.

 

So here’s my bullet point list, of who ProcessTriage® people are:

People like us build great teams, building members who…

  • Get our core values.
  • Leave whatever they touch better off.
  • Fill every moment with stuff that matters.
  • Know who does and needs what — workflow awareness.
  • Are empathetic and hyper-accountable to each other and our customers.
  • Are effective issue processors and solution triagers.
  • Have each other’s and our customers’ backs.
  • Are high-motor go-to professionals
  • Teach their strengths and improve their weaknesses.
  • Take stuff off their boss’s plate.
  • Live deliberate lives.
  • Bring solutions and welcome better ones.
  • Add something to every person they touch.

People like us build great teams.