Entries by Joseph Rosenberger

One Minute Process Mastery Tip #1: Fix The Ball Before the Player.

This One Minute Process Mastery Tip is the first in a series of my pay-it-forward observations focused on solving business process failures (and spotting opportunities). Each tip is succinct, practical, and proven. Enjoy. When a process fails somewhere — such as a deliverable is late or its quality disputed or costs too much, don’t conclude […]

Will We Find the Balance Between Justice and Mercy?

Here follows some random thoughts about the current state of affairs, this Juneteenth. I have just recently had an implanted cardioverter defibrillator (ICD) discharge that seized my undivided attention. Thirty-five joules of joy! I am undergoing a treatment plan for myocarditis (heart inflamation) that has made me reflective. Please indulge me. From antiquity we learn […]

Will We Be the Next Greatest Generation?

Friedrich Nietzsche opined, “That which does not kill us makes us stronger.” I suspect he said this when was a young man, when he likely thought himself immortal. Older men, as I now am, understand quite clearly that many things can actually kill you! Anyway, as I post this blog, the United States recorded 558 […]

Judge Crisis Leaders By Their Course Corrections

This is a post as much to myself as to my readers (Thank you!). I have spent most of my professional life facilitating teams from good to great business process improvement to dumpster fire-interventions. Regarding these crises events, there are two kinds of work: first, solve the immediate problem and stabilize the situation, then secondly, […]

What will the post-COVID-19 New Normal Be?

This is a follow-up “WHAT IF?” post to my COVID-19 epidemic Process Triage analysis. The COVID-19 Virus pandemic may be a generational calamity if the morbidity forecasts prove true. It will pivot our national narrative to a new normal. Again — IF the morbidity forecasts prove true over the next few months. If so — […]

Process Triaging COVID-19

Note: This 3/10/2020 post was last updated on 3/13/2020 to reflect my latest thinking. How we think about caronoviruses is important. They are a deadly threat to the immunologically compromised. This post applies the ProcessTriage® Protocol to the COVID-19 virus epidemic. Here’s my triaging narrative so far: The COVID-19 epidemic is a Process Pain Point. […]

How Business Can Be the Highest Expression of Righteousness

I have often closed my Process Triaging for Executives talk and exercise with a reflection on my father’s (OBM) commentary on the Declaration of Independence. Because business processes are constantly stressed and break as the company succeeds and grows, continuous process improvement is a pursuit, not an objective one satisfies. As dad admonished, the pursuit […]

Hat Tip to an Amazing Vistage Chair

Not long after I hung the ProcessTriage® company shingle, an early successful client introduced me to Vistage International chairperson Jeff Hutsell. We outlined a talk and practical exercise in Business Process Triaging for Executives and tested it with one of his peer advisory groups. This promising start in 2013 led a satisfying presence on the […]