Entries by Joseph Rosenberger

Beginning 2020 with Thankfulness

The beginning of a new year is a fitting occasion to pause, facing forwards with an optimistic anticipation, out feet grounded in rational calculation. We expect to succeed. We will focus on the important, sweat the details and live our core values. One of these values includes “Make every touch a referable experience.” So hat […]

A CEO’s Perspective: The Most Critical Thing I learned From Process Triaging

One of our Core Values at ProcessTriage® is to measure ourselves by our customer’s successes. Their celebrations drive our celebrations. Merideth Shay, CEO of InCord®, a custom safety netting manufacturer and Vistage® International member sponsored a Process Triage session last spring. We triaged their core Lead-to-Cash process. Merideth reports the following outstanding results: The team […]

What a ProcessTRIAGE® Scalability Profile™ Reveals

Most of this blog’s readers are familiar with the ProcessTriage® process pain point solution categories — ANALYZE, DESIGN, TRAIN, and ENFORCE. That ANALYZE and DESIGN (and IMPLEMENT) solutions highlight process design flaws that inhibit scalability, while TRAIN and/or ENFORCE best practices are operating system and human factor opportunities that otherwise assert the process ought to […]

Wow! Job Tracking With A Process Triage Map (Case Study)

One of the more popular deliverables of our Process Triage workshop is the Action-Result style process map. The map is an easy-to-build and read illustration of the triage team’s process. It’s designed to last one to three years with occasional cosmetic updates. It shows the essential tasks and their outcomes, typically from Opportunity to Cash […]

PE Investors: THE BIG IDEA for Stress Testing Businesses with Process Triaging.

Buyers and investors in businesses insist on factual proof that the company is scalable.  Scalability comes from processes that have a scalable design (execution) and a scalable operating system (support and oversight). Process Triaging is an effective way to stress test a company’s core processes and assess scalability.  An additional deliverable of this stress test […]

Two Things Master Executives Provide Highest Performing Teams.

A lot of your executive leader effort focuses on championing your enterprise’s goals — what you measurably want to achieve, and your culture — how you want to go about, in terms of motives, morays, and morals. Physically and tactically, this involves designing, building, and sustaining scalable business processes (how valuable things get made) and the expert […]

My First “Where Were You When?” Moment — 11/22/63

“Where Were You When?” (WWYW) moments bind us together.  They are a generation’s touchstone and cement a shared identity.   My parent’s generation included December 7, 1941 — Pearl Harbor and June 6, 1944 — D-Day. My first WWYW moment was fifty-five years ago today, Nov 22, 1963, President John F. Kennedy’s assassination at Dealey Plaza in […]

Process Triaging and the Great Game of Business on ForbesBooks Radio

Process Triaging is a supportive, complementary team development practice with branded business operating systems, like The Great Game of Business (GGOB).  We were privileged to host a booth at this year’s annual  Gathering of Games in September, in Dallas.  If you want to know more about GGOB, read the book (minimum) or attend a Get in the Game Workshop (Rosey’s […]

What an EOS® Level-10 Perfect Score Looks Like

Is it bragging if you can do it? The Entrepreneurial Operating System (EOS®) includes a proven best practice when holding meetings.  Participants grade the meeting at its conclusion on a scale of 1 to 10; 10 being this highest score, meeting or exceeding all expectations.   I’m told from EOS® Implementers that a score of 8 or better is solid […]