Note: This 3/10/2020 post was last updated on 3/13/2020 to reflect my latest thinking. How we think about caronoviruses is important. They are a deadly threat to the immunologically compromised. This post applies the ProcessTriage® Protocol to the COVID-19 virus epidemic. Here’s my triaging narrative so far: The COVID-19 epidemic is a Process Pain Point. […]
I have often closed my Process Triaging for Executives talk and exercise with a reflection on my father’s (OBM) commentary on the Declaration of Independence. Because business processes are constantly stressed and break as the company succeeds and grows, continuous process improvement is a pursuit, not an objective one satisfies. As dad admonished, the pursuit […]
Not long after I hung the ProcessTriage® company shingle, an early successful client introduced me to Vistage International chairperson Jeff Hutsell. We outlined a talk and practical exercise in Business Process Triaging for Executives and tested it with one of his peer advisory groups. This promising start in 2013 led a satisfying presence on the […]
The beginning of a new year is a fitting occasion to pause, facing forwards with an optimistic anticipation, out feet grounded in rational calculation. We expect to succeed. We will focus on the important, sweat the details and live our core values. One of these values includes “Make every touch a referable experience.” So hat […]
One of our Core Values at ProcessTriage® is to measure ourselves by our customer’s successes. Their celebrations drive our celebrations. Merideth Shay, CEO of InCord®, a custom safety netting manufacturer and Vistage® International member sponsored a Process Triage session last spring. We triaged their core Lead-to-Cash process. Merideth reports the following outstanding results: The team […]
Most of this blog’s readers are familiar with the ProcessTriage® process pain point solution categories — ANALYZE, DESIGN, TRAIN, and ENFORCE. That ANALYZE and DESIGN (and IMPLEMENT) solutions highlight process design flaws that inhibit scalability, while TRAIN and/or ENFORCE best practices are operating system and human factor opportunities that otherwise assert the process ought to […]
I’ve posted a short video How to Read our Process Triage Maps — the essentials in about six minutes. I review the process triage results notation afterwards. This includes an overview of process triaging.
One of the more popular deliverables of our Process Triage workshop is the Action-Result style process map. The map is an easy-to-build and read illustration of the triage team’s process. It’s designed to last one to three years with occasional cosmetic updates. It shows the essential tasks and their outcomes, typically from Opportunity to Cash […]
Buyers and investors in businesses insist on factual proof that the company is scalable. Scalability comes from processes that have a scalable design (execution) and a scalable operating system (support and oversight). Process Triaging is an effective way to stress test a company’s core processes and assess scalability. An additional deliverable of this stress test […]
A lot of your executive leader effort focuses on championing your enterprise’s goals — what you measurably want to achieve, and your culture — how you want to go about, in terms of motives, morays, and morals. Physically and tactically, this involves designing, building, and sustaining scalable business processes (how valuable things get made) and the expert […]