I’ve been a fan of Seth Godin for a couple of years. His daily blog maintains an exceptional quality. I probably bookmark two or three a month. This morning’s blog was about process improvement, PT’s sweet spot. Doing what he suggests begins with our culture — study and fix processes first; the people improvements will […]
Let’s begin this New Year with something fresh and clean and thoughtful and, maybe, kick-butt useful to our integrators and operations lovers. Introducing our Process Triage Profile. A Process Triage Profile paints a picture of what your immediate process improvement focus should be, according to your team that triaged the process. Recall, a Process Point-of-Pain is any […]
Occasionally there is a change in executive leadership after a Process Triage. Naturally, the triagers wonder if their efforts will be supported, at best, or stalled out or stopped, at worst. Since the process improvement proposals — the Small Now action items and Big Now project-size efforts are identified and prioritized bottoms-up, by the technical expert triagers, a change […]
Just completed four Vistage talks on triaging in Chicago. No visit to the Windy City is complete without a dose of Giordano’s Deep Dish. Indeed.
This thing called a BRAND means a lot of things. And a lot of noise is blasted about regarding how to design them, build them, exploit them — it’s like a discussion about God; there are few things as complex but everybody’s an expert. Here’s what works for me, being the second son of a cowboy, […]
We know who our Go-To people are. They’re the ones who Get It, Want It, and have the Capability* to accomplish what needs to be done, or can figure it out. They are both an essential resource and, if they’re the only go-to for a skill, a big risk if they’re not available. How we go to our go-to people […]
I’m coming up on my 10-year anniversary, Juneteenth — Emancipation Day. It was a beautiful, Colorado Rockies morning, just west of Carbondale, down the mountain from Aspen on the glorious Crystal River road (Hwy 133). I failed to brake soon enough at a hard left turn at the bottom of McClure Pass (see below), and launched […]
A client sponsored a triage of one of their high-value business processes, one that receives and evaluates eligibility requests for a financial benefit. One triager’s point-of-pain was an observation that 70% of requests required rework — reaching out and contacting the applicant for additional information. How or why this information was not captured at the […]
Process Triaging is a decision cycle leaders follow to generate purposeful improvement solutions and then select and implement the best of them. The cycle works when its driven from deep within our leadership philosophy — our culture. A culture of continuous improvement that is not driven by surface events — by waves. The improvements we find […]
I’ve struggled with how to respond to the many requests for process triage support from entrepreneurs and managers who simply don’t have the budget for our flagship, facilitated workshop (on a napkin here). The short of it is the process mapping we do in the morning, as a team, creates a powerful end-to-end team identity […]