The now famous Gallup® Q12 Employee Engagement Survey (here) has been a benchmark for a number of years. Gallup® asserts: “The findings consistently show that the relationship between each element of engagement and performance at the workgroup level is sustainable and highly generalizable across organizations. That means no matter how you look at it, when […]
I’ve been asked several times to write a post in the popular Top “#” List format of what I’ve learned from triaging these many years and businesses. It’s a long list as one can imagine, and what happens in what order depends upon the situation. But one thing always comes first, when we’re talking about actually improving […]
Every now and then a TED talk zaps me. My first blog was inspired by one. Bill Gross presented The Single Biggest Reason Why Startups Succeed (link here). Spoiler alert — the #2 reason was The Team. And nothing syncs up a team for better execution and process capability improving than Process Triaging (on a napkin here). […]
Here it is — my list of rules, laws, axioms, truisms, and blinding flashes of the obvious, in no particular order — thoughts that have stuck to my cranium wall after leading hundreds of process triages (on a napkin here). I hope this list is be good enough to bookmark and I promise to keep it fresh. […]
For readers unfamiliar with Process Triaging (on a napkin here), one of the last steps of the triage has the triagers (the executives’ and manager’s front-line experts in the process we’re triaging), rank the two dozen or so improvements the team has proposed. Each improvement is captured on triage card. The cards are lined up […]
On a scale of 1 to 10, 10 being the most positive score, “Was the workshop worth your and your sponsor’s investment compared to other work in your queue?” That is the first question we ask in the Participant Experience Survey that concludes each ProcessTriage® workshop. Answers are anonymous and the questions pull no punches. We ask […]
For those of you unfamiliar with process triaging (primer here), we spend a full day with a team of experts who do the work of an enterprise’s critical business process and nominate improvements. At HINT, a creative services and video production company in Kansas City, their drive shaft process is the Creative Services process. While every production is […]
Seth Godin pens one of my must read blogs. Seth was recommended to be by Sean Stormes at 3rd Door, who was recommended to me by Chris Wood, of Paige Technologies and a Vistage member. Seth’s May 16, 2015 post titled How to Go Faster lit me up, as he offered five thoughts about improving ones […]
Where do I begin, this Mother’s Day? The more I remember my mother, Betty Grimmer Rosenberger, of blessed memory, the more I admire her. For those who did not know her, my older brother John’s eulogy (here) sums up the essentials. The slide show preceding her funeral service is short and sweet. Mother kept a […]
The simplest tasks at high volume become ridiculously complex. Compute the commission on a few sales transactions is stubby pencil work. Try running a commissions payroll for 19,000 sales people selling hundreds of items, each with its own commission schedule because marketing wants to incentivize the sales force? Best swap pencils for an Oracle or Teradata platform. […]