Process Triaging is a decision cycle leaders follow to generate purposeful improvement solutions and then select and implement the best of them.
The cycle works when its driven from deep within our leadership philosophy — our culture. A culture of continuous improvement that is not driven by surface events — by waves.
The improvements we find and undertake will shield our enterprises from storms and rough waters. Triaging is a tactic we apply as rudder adjustments at the helm — minor course corrections. But the practice of triaging — constantly cycling into the best ideas, keeps us centered in the most productive current. Something that carries us along in the right direction regardless of the wind and waves.
What reminded me of this was last week’s Process Triage Immersion Workshop Sponsor. In his opening welcome remarks he announced:
“The executive staff will be taking the improvements you triage today very seriously. After the host’s implementation plan is approved, the selected improvements will be part of our performance review and bonus schedule.”
Think about that.
The triage’s executive sponsor places so much trust and faith in the triaging process, that the CEO and principal staff will hold themselves accountable for improvement proposals nominated and prioritized bottoms-up, by those who live and breath the daily work — before they know what they are!
Here’s a video clip of this triage team ranking their improvement solutions. Notice how the culture created by their executives engages and empowers them.
This company will stay in the right currents.
Their culture is correct and runs deep.