Hat tip to triage host Catherine Cates of Pat Murphy Electric (Atlanta) for mentioning a TED talk given by Tom Wujec on ‘Making Toast.’
I laughed out loud when Tom explained how everything is ‘nodes’ (circles) and ‘links’ (arrows); a process mapping style I’ve facilitated for 20+ years.
Here are some triagers working collaboratively on their process sketch.
What Tom is doing is impressive. His body of work offers additional explanation why the Process Triage protocol has been so successful theoretically.
Tom and I are now connected (Linked-In) and perhaps PT can help him with case studies.