“All of us are smarter than any one of us.” is attributed to Ken Blanchard of The One Minute Manager fame. While it’s not necessarily true when us is a mob, it is certainly true in the world of process management. As process cycles grow, skilled work is naturally and necessarily partitioned (silos) for efficient resource use. Silos, as few as sensible, are smart management when we add good hand-off coordination — process management.
Over time, each silo develops a unique set of needs and makes receiving and handing off work more involved. As these silos grow and harden, the data and wisdom necessary to manage the process partitions as well. The insights of each silo’s experts must come together to do what is best for the process as a whole. Practically, process improvement must be delegated to an end-to-end expert team to deliver best solutions. All of us are indeed smarter than any one of us. When they see it, they will fix it.
Process Triage facilitators are great sounding boards for dealing with business process issues. Contact us for a no obligation, no solicitation conversation.
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