Buyers and investors in businesses insist on factual proof that the company is scalable. Scalability comes from processes that have a scalable design (execution) and a scalable operating system (support and oversight). Process Triaging is an effective way to stress test a company’s core processes and assess scalability. An additional deliverable of this stress test includes a set of process improvement proposals for immediate action that, when implemented, improve the business’s scalability.
Process Triaging also exposes key person concentration risks. It provides a framework for identifying key person understudies and pre- or post-sale staffing requirements.
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