It’s always great to receive Process Triage workshop feedback from our sponsors. We were privileged to triage with MRI Global, a long-established research and development institution, headquartered in Kansas City. Tom Sack’s at the helm and offered the following insights after their triage:
We fully embraced TQM to support our efforts to improve processes and continually improve our operations. TQM proved to be very valuable for us and I am delighted to see the ProcessTriage take the TQM approach to the next level. Where TQM would have taken us weeks to get to a prioritized list of improvement activities, ProcessTriage got us there in 1 day…while not glossing over topics or issues. I applaud the ProcessTriage team for creating a robust, thorough and organized approach to process improvement that fits the pace of today’s business environment.
TQM — Total Quality Management is some industrial strength stuff. So to be favorably associated with that body of knowledge, and bringing something more to that party is pleasing.
ProcessTriage — faster than a TQM!