On a scale of 1 to 10, 10 being the most positive score, “Was the workshop worth your and your sponsor’s investment compared to other work in your queue?”
That is the first question we ask in the Participant Experience Survey that concludes each ProcessTriage® workshop. Answers are anonymous and the questions pull no punches.
We ask this question after the team has worked shoulder to shoulder all day, mapping their process, then examining it for what’s preventing it from delivering a Process Capability Goal that, if achieved, will deliver their team’s share of an overall enterprise objective. And after they nominated, ranked, and offered to help with typically two dozen improvement proposals.
The focused, full day workshop is hard work that precedes 90+ days of even more work to improve the process.
Reviewing over the last dozen or so workshops, 106 triagers scored ‘Worth our time‘ an average 8.63 out of 10, with a minimum value of 6 and a maximum of 10. The median was 9.o! (the middle number of the sample).
Here are the results of two other questions, again a score of 10 is the most positive:
“Did or will the ProcessTriage® Workshop improve team member collaboration? Average score: 8.0, Min=6, Max=10, Median= 8.2
“Were you satisfied with your ProcessTriage® facilitator’s performance?? Average score: 9.0, Min=7, Max=10, Median=9.1
Interested? Process Triaging on a Napkin (Here)