We’ve known for some time why executives sponsor our team triaging workshop, succinctly listed by EOS® Implementer Jonathan Smith.
- The Core ‘Driveshaft’ Process is Unclear
- This process is too complex
- The process works inconsistently
- The process’s lack of clarity is creating chaos
- They need stakeholder buy-in and ownership to change it
- They are in a lot of pain
- They are frustrated and want help
We also know that the highest performing teams are hyper-accountable to each other. This accountability comes from extremely high situational awareness — they know their process and who’s doing and needing what to meet their responsibilities and expectations.
These participants are the sponsor’s own Go-To Experts, who live and breathe and sweat and laugh and scream and yell and do the actual work of the process they’ve triaged. They typically identify about 35 recurring process-related behaviors or events (not people issues) they want stopped. They triage — sort, not solve these pain points into about 15 to 25 proposed improvements. If they follow through and implement these proposals, the process improves toward its capability goal.
We close each ProcessTriage® Workshop with an anonymous Participant’s Survey. We ask them to score their satisfactions from 1-to-10, with 10 being the most satisfied. We want an average of 8 points or better. We summarize these findings with the triagers’ remarks in a sponsor’s report.
Here are three of the questions and their satisfaction scores from the last 50 workshops. The sample size is 455 participants (triagers).
So — if you want to improve your core process team’s situational awareness and member empathy and accountability, we welcome your call. Rosey @ 913-269-3410.