The Process Triage Origin Story

I love to hear and read company origin stories.  Founders enjoy telling them.

Bob Bender (my manager) and I knew we had something special when the first team to “triage” their process gobsmacked us. I can still fill the rush.

The very first triage map, a T-3 telecommunications circuit provisioning process. Virginia and Carol were two of the triagers. 1993

Hat tip to Virginia and Carol, who were there at the beginning. The “DS-3 (a.k.a. T-3*) Circuit Activation” Process.  33 days long, of which we had 23 days of responsibility in which there were only 91 minutes of uninterrupted work most favorable case.

I was asked to record Process Triage’s story so HERE (6:45) it is.  What surprised me was how much it energized me, now eight years into my company’s journey, after about 15 years of learning it at Sprint Corporation (hat tip Bob, Anita, Cloene, Dennis, and George).

Was my hair ever that color really?

Enjoy,

Rosey

* A “DS3 or T–3″ carrier is a digital transmission that consists of 672 individual channels, each of which supports 64 Kbps using pulse code modulation (PCM) signals with time-division multiplexing (TDM).  It was the largest dedicated circuit sold at that time.