What a ProcessTRIAGE® Scalability Profile™ Reveals

Most of this blog’s readers are familiar with the ProcessTriage® process pain point solution categories — ANALYZE, DESIGN, TRAIN, and ENFORCE. That ANALYZE and DESIGN (and IMPLEMENT) solutions highlight process design flaws that inhibit scalability, while TRAIN and/or ENFORCE best practices are operating system and human factor opportunities that otherwise assert the process ought to be scalable. We examine each triage session’s list of process improvement proposals, calculate the proportions of these categories and assess the process’s scalability. While the sample size is small — 20 or so proposals per triage, scalability patterns develop over scores of triage sessions.

For example, intuitively, a generally healthy growing company should be following proven best practices while making occasional process design improvements as productivity (process volume) increases. This reflects the reality that “If you’re growing, your processes are breaking.” The majority of improvements should be operating system and human factor focuses with a lesser share of proposals focused on process design opportunities.

Here’s what this profile looks like. The client identifying data is redacted:

Healthy, growing process highlights:
Most of the improvements are quick win action item Small Now’s (89%)
Most of the improvements are operating system focused TRAIN and/or ENFORCE best practices (79%)
All the process pain point causes were well understood — no ANALYZE root cause requirements.
There were some process DESIGN (and IMPLEMENT) updates — 21% (1 in 5) recognizing the process is
stressed. This growth breakage is normal and healthy.

If you would like to see how scalable your core processes are, we welcome a conversation. If we agree that triaging is a fit, we’ll make quick work of it.